This website's stated policies are for online and phone purchases only, please consult the store for policies regarding in store (signature based) purchases:
Local delivery options: (Customers in the Greater NYC / NJ /PA area)
Warehouse self load pick-up: FREE!
As a cost savings benefit for our local customers, we offer free pick up on all purchases, at our Rahway, NJ warehouse. Warehouse pick-ups are only available Mondays-Fridays and require an appointment.
Driveway drop-off (no assembly): $150
Our basic delivery affords you the luxury of having skilled professionals unload your items and place them in your driveway or garage. Removal of packaging is not included at this level of service.
In bedroom drop-off (no assembly): $175
Our next level delivery affords you the luxury of having skilled professionals unload your items and place them directly inside your child's bedroom. In room delivery is a convenient, affordable option for large, heavy, or hard-to-maneuver items and/or those living in multi-level apartment or condo buildings. Removal of packaging is not included at this level of service.
Delivery & In-Room Assembly (basic beds & cribs): $199
Our professionally trained delivery team will unpack, inspect, assemble your furniture in the room of your choice, as well as remove all packaging and debris.
Delivery & Assembly of lofts & bunk beds: $219-$299
For peace of mind and as an added option, delivery and in room set up of large bunk beds & loft beds is available for an additional fee, prices vary depending on the complexity of the items. Our professionally trained delivery team will unpack, inspect, assemble your bunk bed or loft bed in the room of your choice, as well as remove all packaging and debris.
Delivery & Assembly of larger orders: $200-$400
For peace of mind and as an added option, delivery and in room set up of large bedroom sets, bunk beds & loft beds with matching furniture pieces is available for an additional fee, prices vary depending on the complexity of the items and the amount of items being delivered.
Nationwide customers: (Customers outside of the Greater NY / NJ / PA area)
Nationwide Shipping: Call for area availability & pricing!
As a cost savings benefit for our out of state, nationwide customers, we offer shipping to you on any non-discounted purchases of $2,000 and above. Shipping is delivery of your furniture to the front of your home. (Not inside and not set up)
Nationwide White Glove Delivery & Assembly is available: Call for area availability & pricing!
For peace of mind and as an added option, delivery and in room set up is available for an additional fee. Our professionally trained delivery team will unpack, inspect, assemble your furniture in the room of your choice, as well as remove all packaging and debris.
Delivery surcharges: Additional fees assessed - call for details!
Listed below are instances in which there would be a delivery surcharge assessed to an order if these instances are discussed in advance or discovered at a later date:
- Deliveries to New York City (5 Boroughs) $99
- Deliveries above the second floor without an elevator ($10 each piece/each floor)
- Deliveries with delays: Military checkpoints, service elevators & ferry terminals ($15 every 15 minutes)
- Deliveries requiring a certificate of insurance (C.O.I.) require a $50 processing fee.
Estimated Time Frame for Delivery
Every product on our site has a different Estimated Lead Time (the average length of time it usually takes for an order to be processed, acknowledged, produced, then shipped from the factory to our warehouse, and then on to your home). Each lead time varies based on many different factors. Some warehouses stock items that can be shipped immediately and other items require a longer lead time (e.g. 3-4 weeks). Ask an associate about your estimated lead time.
Sales Tax
One of the best things about buying through KidsBedroomGallery.com is that we do not have to charge sales tax; with one notable exception: orders shipping to destinations in the State of New Jersey will be subject to a 7% sales tax. However, KidsBedroomGallery.com is not responsible for individual states’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your State’s regulations before you shop.
How to request the status of an order:
All order statuses must be submitted thru our order status link on the bottom right of each page, on the customer service page as well as the contact us page. Please click the link and that will bring you to a order status page in which you will submit an order status request. You must provide your order confirmation number and a reply email address. We will then contact the manufacturer and freight carriers to get an update on your furniture order and respond to your request usually within 24 hours!
Scheduling of Your Delivery
Once your furniture has arrived at our distribution center and your balance satisfied, you will be contacted by our dispatcher within 24-48 hours to have your delivery scheduled for a week day appointment with a (4) hour delivery window. Deliveries must be scheduled within 14 days of being notified or you may be subjected to storage fees, we will hold furniture for a predetermined amount of time as long as you communicate with our office in advance. There will be a $5.00 per piece per day storage fee assessed on merchandise that has not been scheduled after the initial 14 days has elapsed.
On the day of delivery
Deliveries may be postponed due to bad weather conditions, a re-delivery appointment will be set immediately. If a scheduled delivery is attempted and/or confirmation calls are not answered, additional fees will be imposed. Deliveries delayed by ferries, doormen, freight elevators, military checkpoints will be subject to additional charges. All pets must be restrained upon our delivery crew arriving on your premises. Delivery personnel are not permitted to remove their shoes for safety & insurance purposes. Our crew does not rearrange your older bedroom furniture, it is your responsibility to make room for your new furniture.
What if there is damage on delivery (Save all boxes & packaging material)
While receiving your furniture delivery, you happen to discover your furniture has damage or a manufacturer's defect, please do not refuse to accept delivery of the order, call our customer service as soon as the damage is noticed at (732)210-4812 and note your delivery receipt of the damage. If you received your furniture and there was no visible damaged to the cartons, yet upon opening your cartons, you notice damage, kindly retain all of your boxes and packaging material, contact our customer service immediately and we will either repair the items and bring them to factory acceptable conditions, or if deemed necessary by the factory, we will replace the entire piece if it is not repairable. We stand behind our products and maintain great relationships with the manufacturers who produce them. Refusing to accept a delivery is not allowed and will fall under our return policy, in which fees associated with the inbound freight and home delivery costs will be incurred by you.
How to change an order
If you need to change an item on an order or change the delivery address, please call us immediately at (732) 210-4812. We cannot change items once an order has been sent to the factory, therefore, If we are unable to change the order, you may need to return that item.
Can I cancel my order
Online and/or phone orders are non-cancellable, orders can only be amended for accuracy within 24 hours of receiving your order confirmation.
Can I return my order
We are proud to offer one of the best return policies in the business. You may return your online purchase only (made thru our websites shopping cart) for any reason within 30 days of receipt for an exchange, credit or a refund of the full purchase price excluding our inbound freight expenses and delivery costs to your home.
Free delivery costs
During certain factory and and advertising promotions, some of our products are offered with free delivery and/or shipping, so please be aware that if you return these products, our actual inbound freight charges from the factories & outbound home delivery or delivery & set up costs will still be deducted from your return refund.
There are no cancellations allowed once you have been sent an online or phone order confirmation. Cancellations and refunds will only be given if the promised by delivery date is not met,in accordance with N.J. state law.
Return authorizations:
To use our Standard Return Policy, please call KidsBedroomGallery.com at 732-210-4811 and provide your original sales order number, what product(s) you are returning, and your name. We will give you an RMA number and a return address.
Returns are only valid on online (shopping cart based) purchases done thru our shopping cart, not sales that were transpired in our physical store nor over the phone. To return merchandise, you must return the product at your own expense, using our preferred shipping method to the address you are provided. This may be to a distribution center and/or a manufacturers warehouse. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any damage issues during transit.
All returned products must be in a "factory new" condition and must be in the original cartons with original packing materials. Unfortunately, we cannot take returns of products that have already been assembled, special ordered specifically for you or happened to have been damaged by the consumer. Additionally, mattresses and bedding products cannot be returned, as per N.J. State law.
Use of this website
PLEASE READ THESE TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEB SITE
By using this Site, you agree to these terms of use. If you do not agree to these terms, you may not use this Site or place orders. lids Bedroom Gallery reserves the right, at any time, to modify, alter, or update these terms of use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.
This Web site is operated by Bedroom Galleries L.L.C. from its offices in Howell, NJ, USA. The law of the State of New Jersey shall govern these terms and conditions, without reference to its choice of law rules. KidsBedroomGallery.com makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
